Be sure you are using the CHROME browser on your PC when joining. If you are joining via smartphone or tablet you have to have the GoTo app. Do not join in the app itself or it won’t work properly. All you have to do is click “Join Webinar” from your email on your devise and it will open the app automatically, no pins or codes. Also, internet/Wi-Fi can experience intermittent behavior without you knowing until you are doing something that requires fast or constant connection; especially when playing a video. A best example of this is if you even tried to watch a Netflix or YouTube video etc. and the video stops and tries to catch up and the little buffer wheel pops onto your screen. This is due to the “lag” in the internet/Wi-Fi. Not all applications show you the “buffer wheel”; in this case the GoTo app. With the GoTo app specifically, it will just stop, causing you to log out & back in. To minimize this from occurring you can move closer to the router source, close any open tabs on computer etc. If your household has many utilizing Internet/Wi-Fi at the same time, this too can cause a traffic jam on the Wi-Fi in which it can’t keep up with the demand.
If you are joining from a smart device such as iPhone or tablet, you will need to download the GoTo app. Once you have downloaded the app, you need to click on the Join Webinar link in your registration email and it will open the GoTo app automatically. If you try to join the webinar directly in the app it will not work. You must join with your registration link email to open app. Joining the webinar on a smart device in browser will not work. *Please inquire if you are using a Mac Computer. **There are instances after downloading the app where it will tell you that you are already signed in with this email ERROR. Just enter another email if you have one to join. We will note this in the attendance report.
NOTE: You cannot DIAL/CALL in – State insurance departments require you to be online somehow for a webinar. We do have some that like to dial in to listen and use their computer for viewing and to answer attendance. This is acceptable. However, you cannot call in without pairing to the internet somehow.