Help Center

Choose your HOME licensing state on our website.

• Add course or courses to cart
• All courses are in CENTRAL TIME. Please use the Time Zone Map if needed. https://www.timetemperature.com/tzus/time_zone.shtml
• Fill out registration information & complete BMFCE Account

Make sure your registration info is correct so there is no delay in reporting your credit.

• Full name
• License number or NPN
• Home licensing state

• Live and state-approved
• No exam — just answer fun trivia questions to confirm you’re present. No need to get them right, just respond to meet state rules.
• No mic or camera needed — listen, ask questions via chat.
• Use a desktop or laptop for the best results
• Hosted via Adobe Connect
• If using a mobile device, there is no need to download APP. Just use a mobile browser.

To receive CE credit, state rules require:

• Full attendance
• All attendance questions answered

Join 5–10 minutes early. Classes begin on time in Central Time.
Use Time Zone Converter if needed.

If you’re late, you may miss a question — and you will not receive credit.

If You Miss an Attendance Question:

• Heard or saw it but didn’t respond? Type the question or your answer into the Q&A pod right away.
• Missed it completely? You’ll need to reschedule your class.

We offer a one-time courtesy reschedule at no charge.
Please note: Rescheduled classes cannot be rescheduled as a courtesy again.

To reschedule:

1. Email your reschedule request and include original course date/name and new course name/date.
2. Pick another class from your state’s schedule.

FROM YOUR COMPUTER OR LAPTOP

• Go to your BMFCE account
• Click your Join Link from your account, no downloads required.
• Or, click the URL Join Link in the email you received, no downloads required
  
• Give permission for sound/audio mic. Allow Media Display if prompted.
• 🔄 If you’re having trouble, try refreshing your browser — usually a circular arrow icon in the top left corner.

MOBILE DEVICES OR TABLETS

• Click your join link in your mobile or tablet browser.
• You may be prompted to download the Adobe Connect app—we do not recommend downloading the app.
• The webinar will work fine directly in your browser.
• Make sure to Allow Media Display and permissions if prompted.
• Avoid multitasking on your device (like switching apps or scrolling away), as this can cause you to get bumped out, timed out, or lose audio.

If you get repeated prompts, check your device’s browser and app settings to ensure:

• Pop-ups are allowed
• Media/camera/microphone permissions are granted
• Background app refresh is enabled or restricted accordingly
• 🔄 If you’re having trouble, try refreshing your browser — usually a circular arrow icon in the top left corner.

IN WEBINAR ASSISTANCE:

• If you have any trouble, please reach out to your presenter via Q&A chat inside webinar or email us for assistance.

Our webinars run on Adobe Connect. No downloads needed — just click your unique course link.

✅ For the Best Experience:

• Use Google Chrome or Microsoft Edge
• Ensure stable internet (5 Mbps or higher)
• Allow browser permissions (mic, camera, media playback)
• Avoid VPNs — they can block Adobe
• Do not use mobile devices or tablets to respond to attendance questions
• 🔧 Full Troubleshooting Guide
• Still Having issues? Clear your browser cache and restart

Google Chrome

1. Click the three dots (⋮) in the upper-right corner.
2. Go to More tools → Clear browsing data.
3. Choose Time range (select All time for full clear).
4. Check “Cached images and files.”
5. Click Clear data.

 Microsoft Edge

1. Click the three dots (⋯) in the upper-right corner.
2. Go to Settings → Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Select Time range (e.g., “All time”).
5. Check “Cached images and files.”
6. Click Clear now.

Mozilla Firefox

1. Click the three lines (☰) in the upper-right corner.
2. Go to Settings → Privacy & Security.
3. Scroll to Cookies and Site Data.
4. Click Clear Data.
5. Check “Cached Web Content”.
6. Click Clear.

Safari (Mac)

1. Open Safari.
2. Click Safari → Settings (or Preferences) from the top menu.
3. Go to the Privacy tab.
4. Click Manage Website Data…
5. Click Remove All → Confirm Remove Now.
   Or, for a full clear:
   • Click Safari → Clear History, then choose All History and confirm.

 iPhone/iPad (Safari App)

1. Go to Settings app.
2. Scroll down and tap Safari.
3. Tap Clear History and Website Data.
4. Confirm when prompted.

Android (Chrome App)

1. Tap Clear data.
2. Open Chrome.
3. Tap the three dots (⋮) → History.
4. Tap Clear browsing data.
5. Choose Time range → Select All time.
6. Check “Cached images and files.”

Do you have a VPN?

Some internet providers include VPNs, or someone may have set up one on your device without you realizing it. A VPN (Virtual Private Network) routes your internet through a private server, which can interfere with Adobe Connect.

How to tell if you have a VPN:

• You might see a VPN icon in your device’s menu bar or system tray (often a key or shield icon).
• Your internet connection may show a different location than your actual location.
• Check your device’s network or internet settings for a VPN section.
• If you’re unsure, ask someone who manages your computer or internet service.

Why disable VPN before the webinar?

VPNs can cause connection issues like lag, audio drops, or being unable to join the webinar properly.

How to turn off your VPN:

• Windows 10/11: Go to Settings > Network & Internet > VPN, select your VPN, then click Disconnect or Remove.
• Mac: Go to System Preferences > Network, select your VPN from the sidebar, then click Disconnect or use the minus (–) button to remove it.
• iPhone/iPad: Go to Settings > VPN and toggle the VPN switch off.
• Android: Go to Settings > Network Internet > VPN, tap your VPN, then tap Disconnect or Forget.

• If you are joining from a work computer or network, it’s important to check with your IT department to:
• Confirm that Adobe Connect is not blocked by firewalls, proxy servers, or security policies.
• Verify that VPN or firewall settings allow connections to Adobe Connect servers.
• Avoid network restrictions that can cause dropped connections or prevent streaming of audio/video content.

Failure to confirm these may cause connection issues beyond your control.

More technical info for IT teams:
Refer to the Adobe Connect Hosted Security Overview –https://www.adobe.com/content/dam/cc/us/en/products/adobe-connect/security-page/pdfs/Adobe-Connect-hosted-security.pdf

We are committed to accessibility and are continuously working toward full ADA compliance.
If you need specific accommodations, please email us.

Hearing Support

• Live captions: Use Chrome’s built-in Live Caption or Edge’s “CC” for recordings
• Transcripts available upon request (PDF format)

Visual Support

• Compatible with screen readers such as NVDA
• Alternative response options available upon request
• Accessible-format transcripts available

• You’ll receive a thank-you email about 1 hour after class
• Inside this email you will find:
• CE credit details
• Credit tracking instructions
• State transcript system links
• Credits are reported on Fridays after the last class of the day
• End-of-month classes are reported on the same day

SBS / NAIC License Manager

For residents of: AL, AZ, AR, CT, DE, DC, IL, IA, KS, MA, MO, MT, NE, NH, OR, SC, TN, WI
https://sbs.naic.org/solar-external-lookup/license-manager

SIRCON

For residents of: CA, CO, GA, IN, MD, MS, NV, NJ, NC, PA, TX, VA, WV
https://www.sircon.com/ComplianceExpress/NonSscrbEducation/index.jsp?nonSscrb=Y&sscrbid=9999

Other States:

• Florida (FL): MyProfile Account – https://dice.fldfs.com/public/pb_index.aspx
• Louisiana (LA): Industry Access Portal – https://ia.ldi.state.la.us/IndustryAccess/
• Maine (ME): Directly email- Dawn.Kilgore@maine.gov
• Washington (WA): Check CE History –https://fortress.wa.gov/oic/onlineservices/Login.aspx?module=LSE

We provide your Continuing Education (CE) — but we do not process license renewals.

To renew your license:

• Go to NIPR (National Insurance Producer Registry): www.nipr.com Most states use NIPR for renewals.
• Or visit your state’s insurance department website

We report CE credit directly to your state.
Certificates are not necessarily required, but if you need one, we will provide one upon request.

We charge $3.50 per certificate, except for the following (free upon request):

• Errors & Omissions
• Flood Insurance
• Long-Term Care Insurance Update
• Annuity Suitability & Best Interest Training

Need proof of completion?

You can print your transcript for free from your state’s official reporting body. See above.

Late Arrivals

• If you are late and miss attendance you will have to reschedule.

Missed Class

• If you missed class for the first time, we would allow a reschedule as a one-time courtesy.

Rescheduling

• You may reschedule one time per course at no charge
• Further reschedules require re-enrollment

Transfers

• You may switch to another course before your class starts (equal credit only)

Refunds

• Full refund available before the class begins
• No refunds for:
  • Late arrivals
  • Missed attendance questions
  • Leaving class early

📩 Whitelist these emails to avoid missing join links & correspondence:
• info@bmfce.com
• noreply@bmfce.com
• noreply@adobe.com

Please review Work/Company Firewalls & Security section for work/organization emails for more information.

📩 How to Whitelist Emails

Gmail (Google)

1. Open Gmail
2. Go to your Spam or Promotions folder
3. Find the email you want to whitelist
4. Click “Not spam” at the top
5. Then, click the 3 dots (•••) in the upper-right corner of the email and choose “Filter messages like these.”
6. Click “Create filter.”
7. Check “Never send it to Spam.”
8. Click “Create filter.”

Outlook / Hotmail / Live

1. Open your Outlook inbox
2. Click the gear icon (⚙) → View all Outlook settings
3. Go to Mail → Junk email
4. Under Safe senders and domains, click Add
5. Type in the email address (example: info@bmce.com) or domain (@company.com)
6. Click Save

Yahoo Mail

1. Open Yahoo Mail
2. Click the Settings gear (⚙) → More settings
3. Go to Filters → Add new filters
4. Name your filter (e.g., “Whitelist”)
5. In the “From” field, enter the email address or domain you trust
6. Set it to move to Inbox
7. Click Save

Apple iCloud / iPhone / iPad Mail

1. Open the Mail app
2. Find the email you want to whitelist
3. Tap the sender’s name/email
4. Tap “Add to VIP”
   (VIPs never go to spam)

Or:

1. Go to Settings → Mail → Blocked Sender Options
2. Set to “None”
3. Add trusted contacts manually to Contacts

AOL Mail

1. Click Save Settings
2. Open AOL Mail
3. Click Options → Mail Settings
4. Click Spam Settings
5. In “Sender Filter,” choose “Allow mail only from addresses I specify.”
6. Add the email address (like info@bmce.com)

Email is the fastest way to reach us, but you can call, chat or fill out an inquiry form.