***Please note that GoTo webinar is best supported using Chrome. Using browsers such as Edge may limit your ability to communicate with the presenter and cause audio issues. If you’re not using Chrome DON’T PANIC. You can still participate in the class, just be aware of some of the limitations when using other browsers.
- Audio issues are common. Do not panic. It is likely a few things that this can occur. First if you cannot hear and are on a headset, please turn off the mic on the headset. This will usually correct the issue as the mic interferes with the video presentation.
- Audio works when you hear presenter and not video or vice versa, check your audio setting at the bottom of your computer. There should be an arrow and there you will find two choices (usually) and it is likely that your devise went to default. Choose the other setting and you should now have sound.
FROZEN SCREEN OR BUMPED FROM WEBINAR
- This is likely an internet connection issue. You can log out and back into the presentation and see if this corrects itself. Be sure to alert your presenter if you are encountering issues such as this before leaving the webinar. They can also assist you or alert you if you run the risk of missing attendance. If you are trying to use a hotspot to join this will often occur and we suggest you join the class with other means of internet. The video presentations are not supported with such connections.
Be sure you are using the CHROME browser on your PC when joining. If you are joining via smartphone or tablet you have to have the GoTo webinar app. Do not join in the app itself or it won’t work properly. All you have to do is click “Join Webinar” from your email on your devise and it will open the app automatically, no pins or codes. Also, internet/Wi-Fi can experience intermittent behavior without you knowing until you are doing something that requires fast or constant connection; especially when playing a video. A best example of this is if you even tried to watch a Netflix or YouTube video etc. and the video stops and tries to catch up and the little buffer wheel pops onto your screen. This is due to the “lag” in the internet/Wi-Fi. Not all applications show you the “buffer wheel”; in this case GoTo webinar. With GoTo webinar specifically, it will just stop, causing you to log out & back in. To minimize this from occurring you can move closer to the router source, close any open tabs on computer etc. If your household has many utilizing Internet/Wi-Fi at the same time, this too can cause a traffic jam on the Wi-Fi in which it can’t keep up with the demand.
If you are joining by your EMPLOYERS INTERNET – please know that some employers block internet use not preapproved. Please check with your employers IT to unblock the use of GoTo webinar by providing them your registration information.
You cannot DIAL/CALL in. **State insurance departments consider you to be online somehow for a webinar.