Be sure you are using the CHROME browser on your PC when joining. If you are joining via smartphone or tablet you have to have the GoTo webinar app. Do not join in the app itself or it won’t work properly. All you have to do is click “Join Webinar” from your email on your devise and it will open the app automatically, no pins or codes. Also, internet/Wi-Fi can experience intermittent behavior without you knowing until you are doing something that requires fast or constant connection; especially when playing a video. A best example of this is if you even tried to watch a Netflix or YouTube video etc. and the video stops and tries to catch up and the little buffer wheel pops onto your screen. This is due to the “lag” in the internet/Wi-Fi. Not all applications show you the “buffer wheel”; in this case GoTo webinar. With GoTo webinar specifically, it will just stop, causing you to log out & back in. To minimize this from occurring you can move closer to the router source, close any open tabs on computer etc. If your household has many utilizing Internet/Wi-Fi at the same time, this too can cause a traffic jam on the Wi-Fi in which it can’t keep up with the demand.
****If you are joining by your EMPLOYERS INTERNET – please know that some employers block internet use not preapproved. Please check with your employers IT to unblock the use of GoTo webinar by providing them your registration information.
NOTE: Although GoTo Webinar provides a dial in number – You cannot DIAL/CALL in. **State insurance departments consider you to be online somehow for a webinar.